Patients First - Improving Services - Better Queensland

Patients First - Improving Services

A Tim Nicholls-led Liberal National Government will provide a direct way for patients to share their experiences, complaints and stories within Queensland Health to improve services and support across the system.

The Problem 

Currently in Queensland, the Office of the Health Ombudsman is the main avenue for patients to make a formal ‘complaint’ regarding their experience with the Queensland Health system. 

In 2016-17 only 50% of all complaints were assessed within the set timeframes, whilst only 32% of investigations were completed within 12 months.

This is unacceptable.

In the first quarter of 2017, 30% of complaints referred to the Health Ombudsman were not accepted. Of the complaints accepted, 29.5% of matters were closed with no further action.

Under the current complaint driven model there is no way for patient feedback to effectively contribute to a change in policy or practice at a local hospital level.

The Palaszczuk Labor Government does not want to listen to patients’ opinions on how we can improve Queensland Health.

Our Record 

In government, the LNP delivered better access to health services by reducing waiting lists and significantly reducing ambulance ramping.

We doubled the Patient Travel Subsidy Scheme meaning the accommodation subsidy has doubled from $30 to $60 per night since the change of government. Equally, the LNP doubled the mileage subsidy from 15 cents per kilometre to 30 cents.

We re-opened maternity units in regional hospitals giving families greater access to local birthing services.

The LNP has a strong record of delivering quality patient outcomes across Queensland.

Our Real Plan 

A Tim Nicholls-led LNP Government will provide a direct way for patients to share their experiences, complaints and stories within Queensland Health to improve services and support across the system. 

Our Patients First plan will shift the focus away from complaints to a patient driven improvement approach to health reform.

Patients First will deliver an online, real time patient feedback system that will send a patients feedback on their health experience directly to local hospital managers who will have to respond and make any necessary improvements.

We will ensure patient concerns and complaints lead to positive changes in health practice and procedure across the hospital system.

The Patients First policy will use the Patient Opinion interactive platform to make it safe, easy and effective for Queenslanders to give their feedback. This will encourage those services to become more open, transparent, responsive and patient-centred.

The LNP is committed to Building a Better Queensland.

Part of our Plan to Build a Better Queensland

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